African region‘s demand for emulsifying equipments
From the years of cooperation between YeKeey and customers in African countries, African customers have used stainless steel mixing tanks and emulsification tank equipment for daily chemical liquid washing, which are used to produce shampoo, cream, facial cleanser, hair dye, and other products; and Mechanical equipment such as emulsifying machines for the production of food sauces, such as mayonnaise, salad dressing, and other products, have more demand for these types of equipment.
The economy in Africa is underdeveloped, and there is a lot of room for industrial development. Countries in the African region have a great demand for the import of machinery and equipment. Especially machinery and equipment in the food, daily chemical, and chemical industries.
Why do customers select YeKeey?
Due to backward technical conditions and lack of human resources, customers in Africa attach great importance to the pre-sales and after-sales technical services of imported machinery and equipment. For example, in terms of equipment use, operation, maintenance, and subsequent technical upgrades, it is very dependent on the original manufacturer for technical support. Therefore, customers will have a comprehensive and in-depth understanding of the equipment procurement supplier selection, and choose carefully. The African customer in the picture above is an old customer of YeKeey’s cooperation. It has been four years since the cooperation in 2017.
During this period, we have cooperated four times from the laboratory emulsifier to the large-scale production liquid washing mixing tank. From the selection of YeKeey, customers have made a lot of consideration and comparison, to the follow-up product quality and service, the cooperation between customers and YeKeey is very happy.
After-sales technical service for customer
Recently, the Ugandan customer ordered a set of daily chemical liquid washing stainless steel mixing tank production equipment for the production of liquid washing products. In use, due to improper operation, some technical problems caused the machine to fail to operate normally. There is a time difference of 5 hours. When the problem occurs, the customer is making a batch of materials. If the production is interrupted, it will inevitably cause the loss of raw materials. At that time, it was the evening rest time, but the staff who received customer feedback immediately contacted the after-sales technical service department to solve the problem for the customer in a timely manner and avoid the loss of the customer’s production.
Conclusion
Through this incident, customers have more recognition of YeKeey. We are also very pleased to be able to solve problems for our customers. Every time a customer finds YeKeey if there is a problem with the daily chemical production equipment, it can always be solved in time. In this regard, the customer commented on YeKeey’s service: “The earth has a time difference, and YeKeey’s service has no time difference. After a few years of close cooperation, I have seen YeKeey’s professionalism, seriousness, and trustworthiness, although we have a time difference of more than 5 hours, our production or maintenance problems can always be answered and resolved immediately.”
The recognition of our customers is the greatest affirmation to YeKeey! Incorporate the concepts of professionalism, focus, and wholehearted service into our work, we have been in action!
